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Terms and Conditions

Terms and Conditions

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Welcome to Sophie Sleep (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website [www.sophiesleep.com] (the “Site”) and our membership services. By accessing or using our site and services, you agree to comply with and be bound by these Terms.

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If you do not agree with any part of these Terms, please do not use our services.

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1. Membership & Access

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1.1 Eligibility

  • You must be at least 18 years old to create an account and access the The Snooze Lounge & Sophie Sleeper's community membership 

  • By signing up, you confirm that all provided information is accurate

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1.2 Account Security

  • You are responsible for maintaining the confidentiality of your login credentials

  • We are not liable for any unauthorised access to your account

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1.3 Membership Fees & Billing

  • Some content is exclusive to members and requires a subscription fee

  • Memberships may be billed monthly or annually, depending on your plan that you choose

  • By subscribing, you authorise us to charge your chosen payment method automatically

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1.4 Cancellation & Termination

  • You can cancel your membership at any time through your account settings

  • Your access will continue until the end of your current billing cycle, and you will not be charged again

  • We reserve the right to terminate accounts that violate these Terms

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2. Use of Content

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2.1 Intellectual Property

  • All content, including any sleep guides, checklists, blog posts, videos, and resources, is owned by Sophie Sleep and protected by copyright laws

  • Unauthorised reproduction, distribution, or resale of any content is strictly prohibited

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2.2 Personal Use Only

  • Membership content is for personal, non-commercial use only

  • You may not share, copy, or redistribute any materials without written permission

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2.3 User Contributions

  • If you submit comments, feedback, testimonials, or community posts, you grant us a non-exclusive license to use them for marketing purposes

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3. Sleep Advice Disclaimer

  • The content provided by Sophie Sleep is for informational purposes only and is not a substitute for professional medical advice

  • Always consult a medically trained healthcare provider for medical concerns regarding your child’s sleep or any other concerns you may have 

  • We do not guarantee specific results, as every child’s sleep journey is different

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4. Payments, Refunds & Billing

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4.1 Payment Terms

  • Payments are securely processed via Stripe, PayPal, or other third-party payment providers

  • Prices are listed in [currency] and may be subject to taxes and transaction fees

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4.2 Failed Payments

  • If a payment fails, your membership access may be suspended until the issue is resolved

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4.3 Refund Policy

We want you to be happy with your Sophie Sleep membership. However, due to the nature of digital content, our refund policy is as follows:

- No Refunds on Digital Products & Membership Fees

  • All digital product sales (guides, checklists, courses) and membership fees are final and non-refundable once accessed or downloaded

- Subscription Cancellations

  • You can cancel your membership at any time, but refunds will not be issued for unused portions of the subscription period

  • Your access will remain active until the end of the current billing cycle

- Exceptional Circumstances

  • If you experience technical issues preventing access to paid content, please contact us at [sophieesleep@gmail.com], and we will review refund requests on a case-by-case basis

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5. Privacy Policy

  • Your use of Sophie Sleep is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data

  • By using our services, you consent to the data practices described in our Privacy Policy

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6. Changes to These Terms

  • We may update these Terms from time to time

  • If changes occur, we will notify members via email or update the "Last Updated" date at the top of this page

  • Continued use of our services after changes means you accept the updated Terms

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7. Contact Information

For any questions or concerns about these Terms, please contact us:

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